Pertamina Boosts Innovation to Make MyPertamina More Adaptive in Meeting Consumer Needs

Pertamina Patra Niaga ensures that the MyPertamina application continues to be developed to provide digital services that are easier, faster, and more integrated. Various features support transactions for purchasing BBM, LPG, as well as loyalty programmes in the form of points, promotions, and discounts to provide convenient access to services for the public. Through these efforts, MyPertamina has successfully received the highest award as Best Public Service for the Mobile Apps category at the Digital Channel Customer Experience Award (DIGICCXA) 2026. This award was given as part of the Top CX Brand Award event. Corporate Secretary of Pertamina Patra Niaga, Roberth MV Dumatubun, on a separate occasion stated that this award serves as motivation for the company to continue strengthening the quality of digital services oriented towards customer needs. “This award motivates us to continue maintaining service quality and introducing new innovations so that MyPertamina becomes increasingly adaptive to user needs,” said Roberth, quoted from his statement on Sunday, 3 May 2026. Furthermore, he stated that Pertamina Patra Niaga invites the public to download and utilise the MyPertamina application to gain convenient access to services, particularly in purchasing BBM, LPG, up to loyalty programmes and various other digital features.