Patience with RCA wears thin

Patience with RCA wears thin
OR
Patience wears thin
OR
Where's my TV?

On March 26, 1998 I purchased an RCA big screen television
(Model RP 46 IJ) from Bali Makmur Elektronics in Denpasar, Bali.
I was impressed with the picture quality, the manual was in
English and printed in the USA and as an extra bonus it offered a
two-year guarantee. I thought this was proof that RCA trusted the
quality of its appliances so much that it was confident to offer
double the warranty offered by other brands. The price was just
under US$2,000.

After approximately 14 months, this RCA TV developed a
problem, where the entire screen turned green. I called Bali
Makmur Elektronics and they arranged for an RCA-approved
technician to call and repair the fault. This was done, and
my TV was "normal again".

In early March 2000, with only one week of my guarantee left,
the exact same problem occurred again, a green screen. Once again
Bali Makmur Elektronics were called. Technicians arrived at my
house and took the TV away to be repaired. It has not been seen
since. That's right. Twenty-three months later, March 2000 to
February 2002, the TV has not been returned.

The Bali Makmur Elektronics owner, Sahtian, has always been
extremely helpful, yet he too, like myself, has been frustrated
with the evasive answers from the RCA-approved repairers. We were
even told about nine months ago that: "The TV has been
repaired and is working fine, and we are leaving it turned on for
two days to double check it, before we return it to you."
Alas ... no delivery.

Where are you RCA? Why won't you talk to Bali Makmur
Elektronics and tell them where my TV is and why it has not been
repaired after 23 months?

UUT ARIANI

Denpasar, Bali