Passengers Queue for Refunds at Gambir Station Due to Train Collision

Passengers are queuing for refunds at Gambir Station following a train collision. Jakarta, CNBC Indonesia - The impact of the train accident in the Bekasi area continues to be felt until Tuesday (28/4/2026). The operational disruptions have affected long-distance train travel from Gambir Station, with several journeys cancelled for safety and evacuation processes. PT Kereta Api Indonesia (Persero) previously reported that the incident involved the KA Argo Bromo Anggrek colliding with a KRL at the Bekasi Timur Station platform. Although the downstream track from Bekasi to Tambun has been passable again since 01.04 WIB, operations are not yet fully normal. Several travel restrictions remain in place to ensure train travel safety. The impact is directly felt by passengers, especially those departing from Gambir Station. Many prospective passengers have chosen to cancel their trips and request ticket refunds. This situation has also caused queues at the refund service. “Up to 12 noon, there have been 212 tickets refunded, specifically for departures today,” a ticket refund officer told CNBC Indonesia on Tuesday (28/4/2026). In addition to cancellations, journey delays have become the main factor for passengers cancelling trips. The station is filled with passengers seeking schedule certainty. “Refunded 100%. So the refund is specifically for departures from Gambir to all destinations or routes,” the officer said. This full refund policy is a step to maintain customer trust. KAI provides flexibility for affected passengers, both due to cancellations and journey delays. This also serves as a form of responsibility for the operational disruptions that occurred. “If indeed cancelled, they can directly apply for a refund, including for routes with delays, they can also apply for a refund, at least for those delayed by an hour,” the officer said. Amid the situation, not all passengers choose to cancel their trips. Some remain and wait for departure with various considerations. One of them is the factor of non-urgent travel. A passenger bound for Surabaya Pasar Turi, Rini, is one who chose to wait. She was scheduled to depart at 10.20 WIB but had to face delays due to the incident. “Delayed, but what can be done, because of the accident in Bekasi yesterday, no one wants that, I’m empathetic too,” she said. Similar attitudes are seen from several other passengers who remain in the station area. They choose to be patient while waiting for departure certainty from the officers. This situation reflects passengers’ understanding of the emergency conditions that occurred. “Just wait, it’s fine, coincidentally not in a hurry, hopefully departing soon,” said another passenger. For information, several long-distance KA journeys have been cancelled today, including KA Argo Sindoro, Gumarang, Jayabaya, up to Argo Anjasmoro. In addition, operations at Bekasi Timur Station are temporarily closed, and KRL services on the Cikarang-Cibitung line only go as far as Bekasi Station. Recovery efforts are still ongoing to restore rail services to normal as soon as possible.