Parking at McDonald Sarinah

About 1:30 a.m. on April 2, 2003, my friends and I would like to have something to eat at McDonald Sarinah outlet. Our car was parked exactly in front of this outlet. Half an hour later we decided to leave this place. No sooner had we entered the car than we were surprised to hear something strongly knocking the roof of the car. I got out and found the front right part of the roof dented (about 15 cm in diameter) as a beer glass had fallen on it.

A short while later, Ralo, who claimed to be from Hard Rock Cafe came to see us and explained to us that one of the cafe's visitors had dropped the beer glass. He said that the cafe management would take responsibility over this matter and asked us to see his manager.

Unfortunately, the manager was very unfriendly and did not show any willingness to be, as Ralo had said, responsible for this incident. When I told him I would publish this matter in the newspaper, he loudly challenged me to do so and said, equally loudly, that his name was Philips.

I find it hard to understand how the famous Hard Rock Cafe could recruit someone behaving like a thug as its manager.

SANDRA AGUSTINA

Jakarta