Parahyangan train disappointing

Parahyangan train disappointing

From Media Indonesia
At 5 p.m. on Jan. 28, 2002, my wife and child traveled by
Parahyangan train from Bandung to Jakarta. Racing against time,
my family had only obtained tickets at the normal price without
reserved seats. Unfortunately, they were treated inhumanely
aboard, being chased by a train's stewardess as if they were
illegal passengers. Standing in a passageway of the train, they
were asked to transfer to another carriage. Then, they were asked
again to move, the reason given that they disturbed the view.

Finally, my family were placed in a connecting area between
the train's carriages near a restroom. Seeing quite a big gap
between the carriages, which produced a creaking sound, my child
got scared and became hysterical. My wife then looked for another
place in the dining car, which was also full of train passengers
who were unable to get a seat. My family were then forced to
return to the previous place after renting a pillow from a train
officer, which is usually free of charge, to cover the opening.

Are this the kind of service the state-owned railway company
PT KAI provides for its users? If there are no more seats, why
does the company still sell the tickets, making its passengers
suffer? I call on PT KAI to improve its management to ensure that
the company' employees give satisfactory service to train users.

DWIEKO S.

Bekasi, West Java