Parahiyangan train

Parahiyangan train

From Kompas

A few days ago several newspapers published the complaint of Bapak Hasjrul Harahap, over the service of the Parahiyangan train.

With regard to the complaint we would like to clarify as follows.

As soon as we knew about your complaint we instructed the Director of Operation of the Railway Company to investigate the case. The investigation's result showed that it was true that Bapak Hasjrul's family booked four executive tickets to be used in the second executive coach.

However, on that day (March 19, 1995) the train, which was scheduled to have two executive coaches, could take the first coach only, because the second coach was not good enough for the journey as a result of overuse during the Idul Fitri holiday.

As a consequence, the situation became chaotic, and some passengers had to be moved to the business class. The official in charge had apologized to the affected executive class passengers, including a member of Bapak Hasjrul Harahap's family, for this inconvenience, and arrangements were made to refund the tickets.

Again we would like to apologize to Bapak Hasjrul Harahap and his family for the mishap. We would also like assure you that the company will always try to do its best to give the best possible services to the community.

SOEJONO

Head of Supervisory Board

State Railway Company

Jakarta