PAM Jaya's Transformation Seen as Foundation for Piped Water Access

Jakarta Public Service (JPS) researcher Rahmat Hidayat has said that the service transformation being carried out by PAM Jaya is the foundation for delivering piped drinking water access that is modern, professional and community-oriented.

“The provision of clean water services is one of the basic needs, and this must be supported together,” Rahmat said in a statement in Jakarta on Friday.

Rahmat said that the fulfilment of services to the public by the regional company ranges from accelerating leak repairs, digitalising services, building new infrastructure, to strengthening corporate governance.

All of this, he said, forms an important foundation for realising equitable piped drinking water access for all Jakarta residents.

According to him, PT PAM Jaya (Perseroda) continues to demonstrate its commitment to accelerating the transformation of drinking water services in Jakarta.

In addition to targeting 100 percent piped water service coverage by 2029, the company is also preparing strategic steps towards an initial public offering (IPO) in 2027 to strengthen funding and accelerate the development of clean water infrastructure.

He assessed that one of the main focuses being pushed is reducing the non-revenue water (NRW) rate, or water loss, through accelerating pipe leak repairs, rehabilitating the distribution network, establishing district metered areas (DMA), replacing customer meters, and digitalising the network monitoring system.

Based on data from the Jakarta Investment Centre, PAM Jaya’s NRW rate in 2024 still stood at 46.2 percent, with piped water service coverage reaching 69.53 percent.

Through various network revitalisation programmes, PAM Jaya is targeting NRW to fall to 9 percent by 2029, in line with the overall improvement of piped water services in Jakarta.

The programme is also projected to increase the volume of water sold, expand new customer connections, improve service quality, and reduce water loss due to leaks and illegal use.

As of June 2025, PAM Jaya has served 1,184,086 standard customers, 11,927 corporate customers, and 401,820 customers in the zero and low customer category.

Rahmat said that the transformation currently being carried out by PAM Jaya demonstrates the company’s seriousness in building drinking water services that are modern, professional and community-oriented.

“The efforts made by PAM Jaya deserve appreciation. We can see how this company is not only focused on expanding the piped network, but is also serious about addressing fundamental issues such as network leaks, which have been a major challenge for years,” he said.

According to him, the success in reducing NRW will have a significant impact on the company’s operational efficiency while accelerating service expansion without always having to increase water production capacity.

“Leak repairs are carried out quickly as part of the strategy to reduce NRW so that the water produced actually reaches the public,” he said.

Rahmat also gave special appreciation to PAM Jaya President Director Arief Nasrudin, whom he considered to have shown direct leadership in the field.

“The leadership style of PAM Jaya’s President Director is not just sitting behind a desk. He often goes directly to inspect leak points, both day and night, even on holidays. The presence of leadership in the field is a motivation for all ranks to work faster, be more responsive, and ensure that every service disruption is immediately addressed,” he explained.

He said that such a work culture is a positive example in improving the quality of public services.

“When leaders set an example by going directly to the field, the work spirit of employees also increases. The public can also see that the company is truly present to solve problems, not just receiving reports,” he said.