PAM Jaya Expands Clean Water Access to Improve Health and Reduce Household Costs

Piped water not only makes it easier for residents to meet their daily needs. Access to clean and affordable water also helps maintain health while reducing household expenses. For this reason, the DKI Jakarta Provincial Government continues to expand the PAM Jaya service network so that more residents switch from using groundwater. DKI Jakarta Governor Pramono Anung emphasised that water is a basic need that must be accessible to all levels of society. “Water is not just a commodity, but a basic right of citizens. Therefore, drinking water services must be safe, of high quality, affordable, and accessible equally to all residents,” Pramono said during the Jakarta Water Hero 2026 event at the City Hall courtyard on Friday (26/6/2026). He also reminded that water security does not solely depend on infrastructure development and government policy. Residents also have a role to play by using water wisely. Currently, PAM Jaya’s service coverage has reached 82 percent, serving around 8.9 million people. The DKI Jakarta Provincial Government is targeting the entire city to be served by piped drinking water by 2029. “When I announced that Jakarta’s clean water services must reach 100 percent by 2029, many did not believe it. However, PAM Jaya’s coverage has now reached 82 percent. I am confident that within the next three years, we can achieve that target,” Pramono stated. The network expansion is also aimed at reducing residents’ dependence on groundwater. Excessive groundwater extraction risks worsening land subsidence and disrupting Jakarta’s environmental resilience. PAM Jaya received an award from the Indonesian World Records Museum for the most drinking water pipe connections in a single year. Throughout 2025, 72,666 new connections were recorded. Pramono assessed that this achievement serves as capital to pursue the full coverage target. However, he requested that network development be accompanied by professional governance and be free from intervention. “Professionalism is the key word if PAM Jaya wants to continue advancing. There must be no intervention in running the company. When governance is well maintained, we are now beginning to feel the results,” he explained. PAM Jaya President Director Arief Nasrudin stated that the current pipeline network length reaches approximately 13,200 kilometres. To achieve 100 percent coverage, PAM Jaya still needs to add more than 2,000 kilometres of network in the coming years. PAM Jaya is also developing new water treatment plants, reservoirs as raw water sources, and government-to-business cooperation schemes to strengthen financing. “We continue to innovate so that the targets set by the DKI Jakarta Provincial Government can be achieved. God willing, with the support of all stakeholders, the people of Jakarta can fully enjoy piped clean water services by 2029,” Arief said. In addition to expanding the network, the DKI Jakarta Provincial Government has asked PAM Jaya to continue paying attention to low-income communities. “PAM Jaya’s programme to provide water for underprivileged communities is indeed aligned,” Pramono remarked. One form of support is provided through the Kartu Air Sehat (Healthy Water Card) programme for household customers in category 2A1, or very modest households, and 2A2, or modest households. Category 2A1 customers enjoy a fixed tariff of Rp1,000 per cubic metre for all monthly usage. Meanwhile, category 2A2 customers are charged Rp3,550 per cubic metre for the first 1 to 20 cubic metres of usage. The programme also provides compensation in the event of supply disruptions according to regulations. Category 2A1 and 2A2 customers also receive priority service in the form of water delivery using PAM Jaya tanker trucks when supply is interrupted. Darkat, a resident of Condet, East Jakarta, has felt the benefits of piped water. Previously, he relied on well water, which was often turbid and yellowish in colour. “The PAM water is now quite good, clear, and I am satisfied. In my area, the well water is usually yellow,” Darkat said. He added that using piped water has also helped reduce his household expenses. His monthly spending on electricity and water, which previously reached around Rp600,000, has now dropped to between Rp400,000 and Rp450,000. “In terms of expenses, it also feels more economical. So I am grateful to PAM Jaya for coming into our neighbourhood,” he said. A similar experience was shared by Siti Nur, another Condet resident. She feels that the water quality she receives is good enough for daily needs at an affordable cost. “The PAM water is good, clear, and clean for daily use. So far, there have been no disruptions. The cost is cheap, only around Rp50,000 a month,” she said. Meanwhile, another resident, Nara, admitted that the most noticeable change is the comfort when using the water for personal needs. “Now, showering feels much fresher,” she said.