ORI: Strengthening Agrarian Oversight Requires Preventing Maladministration
Jakarta (ANTARA) - The Ombudsman of the Republic of Indonesia (ORI) has stressed that oversight of agrarian services needs to be strengthened through measures to prevent maladministration, rather than relying solely on the examination of complaints.
Ombudsman member Robert Na Endi Jaweng said agrarian issues were among the subjects most frequently reported each year.
“Strengthening land services should not focus only on meeting public service standards, but also on improving service quality so that it is more responsive and accountable, and can build public trust,” Robert said in a statement confirmed in Jakarta on Tuesday.
As part of efforts to strengthen oversight of agrarian services, he said the ORI had received a visit from the Banten Provincial Legislative Council’s Commission I in Jakarta on Friday (9 October).
On that occasion, Robert presented the findings of the Ombudsman RI Opinion: 2025 Public Service Maladministration Assessment, particularly its evaluation of land offices in Banten, which were rated Good overall.
Despite the generally positive performance, he said oversight needed to be strengthened and sustained efforts made to reduce the risk of maladministration.
He said improvements were still needed in areas including service speed, process transparency, the resolution of land disputes, and oversight of possible illegal charges and overlapping administrative records.
For that reason, he added, cooperation between the Ombudsman and the DPRD, as external oversight bodies, was important to encourage policy improvements and raise the quality of public services.
Meanwhile, Ombudsman member Fikri Yasin, who oversees the Ombudsman’s Banten provincial office, said land issues remained a major public complaint in many regions, including Banten.
He said inter-agency cooperation was needed to resolve land issues by strengthening policy and oversight.
“The Ombudsman can provide input on both policy and oversight, while also encouraging follow-up so that the resolution of land issues is not allowed to drag on,” Fikri said.
Fadli Afriadi, head of the Ombudsman’s Banten provincial office, said it had received 62 public complaints concerning agrarian affairs, including land and spatial planning, between January and September 2026.
He said land issues had consistently been the most frequently raised subject among residents of Banten over the past five years.
In response, Agus Supriyatna, a member of Commission I of the Banten Provincial DPRD, welcomed the Ombudsman’s recommendations and said he hoped coordination between institutions could continue to be strengthened.
The cooperation is expected to support oversight of the agrarian sector and help ensure land issues in Banten Province are resolved.