Optus, Satelindo sign deal

Sat, 10 May 1997 | Source: AP

SYDNEY, Australia (AP): Optus Communications is linking with Indonesia's first private telecommunications company, PT Satelit Palapa Indonesia (Satelindo), with Optus providing training in customer service expertise.

Optus said it would sign the US$1.56 million (A$2 million) agreement next week and send six Optus customer service personnel to Jakarta to help out Satelindo's staff over the next six months.

Optus would help out on overall customer service techniques including credit control and technical and training support.

Satelindo executive Laureen Cook said Optus would help the company improve customer service in a increasingly competitive environment.

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