OpenAI Adds Workspace Agents Feature, ChatGPT Can Now Perform Tasks Automatically

OpenAI has launched a new feature called Workspace Agents in its ChatGPT service. This feature allows ChatGPT to become more than just a chatbot, but also a team-based work automation platform. According to OpenAI on its official website, Workspace Agents is designed to help users, particularly in business and organisational environments, in carrying out various complex tasks automatically. The feature is available to ChatGPT Business, Enterprise, Edu, and Teachers users in the research preview stage. Unlike previous ChatGPT functions that only responded to conversations, Workspace Agents can independently execute multi-step tasks in the cloud. Moreover, these agents can continue working in the background, so tasks can proceed even if the user is not actively using the application. Workspace Agents is also designed for collaborative use. This means one agent can be created and shared within a team, then continuously refined according to the organisation’s needs. OpenAI describes Workspace Agents as an evolution of the previously introduced custom GPT feature in ChatGPT. While custom GPTs function more as specialised chatbots with specific roles, Workspace Agents goes further with work automation capabilities and cross-application integration. The agents can connect to various work tools such as Slack and Gmail, allowing them to understand team work contexts and execute processes according to established workflows. With this approach, ChatGPT no longer just provides answers but can also execute real tasks such as processing data, compiling documents, and managing work end-to-end. This concept aligns with the emerging trend of AI agents, where artificial intelligence not only answers questions but also takes direct actions in various applications. Through Workspace Agents, OpenAI targets increased team productivity by leveraging AI as a “digital team member”. The agents operate within organisational boundaries and controls, thus adhering to the company’s applicable rules and systems. Cited from The Decoder by KompasTekno, OpenAI will later open the possibility to convert existing custom GPTs into Workspace Agents, allowing users to transition without rebuilding from scratch.