On public humiliation

I refer to the letter from Bruce Emond Lessons in public humiliation published in The Jakarta Post on Dec. 10, 1999.

Having read your letter I must say that I strongly agree with your opinion concerning what had happened to a 10-year-old boy in Metro department store at Plaza Senayan. I am not a psychologist but I believe the incident could prove to be a traumatic experience for the boy, which may haunt him for quite some time. I think the department store management should review its policy of handling their customers and in recruiting staff.

A good service does not only mean how to wrap merchandise nicely and how to handle things properly. More importantly is how to show good attitude toward shoppers, be they adults or teenagers.

MADONNA WULUR

Jakarta