Ombudsman urges all institutions to reform public service systems

Jakarta (ANTARA) - The Ombudsman of the Republic of Indonesia has invited all government agencies to enhance the quality of public services through clean, professional, responsive, and maladministration-free governance.

The Vice Chairman of the Indonesian Ombudsman, Rahmadi Indra Tektona, stated this during the commemoration of International Public Service Day at the Ombudsman RI Office in Jakarta on Tuesday.

“We believe that improving public services cannot be achieved by a single institution alone. Strong synergy between agencies is required so that the benefits of these services are truly felt by the community,” said Rahmadi.

According to him, every government agency has a responsibility to ensure that services provided to the public run smoothly. He noted that high-quality service would increase public satisfaction with various government programmes.

Therefore, Rahmadi requested that all government agencies continue to prioritise service quality to ensure optimal operations. “The quality of public services must be continuously maintained through clean, accountable, professional, and responsive governance, free from maladministration practices, in line with the spirit of the activities we are conducting today,” he said.

He added that the Ombudsman, as a supervisory body, is prepared to oversee the implementation of public services to prevent maladministration practices that could hinder services to the public. Rahmasting also invited all supervisory institutions to strengthen their oversight of government agencies to realise high-quality public services.

Through such cooperation, he hopes that all government agencies will share the same awareness regarding the importance of improving the quality of public services for the community.