Ombudsman RI: Public Service Improvement Requires More Than Administrative Measures

Ombudsman RI Deputy Chair Rahmadi Indra Tektona stated that public service improvement cannot rely solely on administrative aspects but must be measured by citizens’ experiences when accessing services.

“Therefore, service quality needs to be continuously strengthened through improved service standards, faster complaint resolution, simplified procedures, and enhanced access for vulnerable groups and remote communities,” Rahmadi said in a statement confirmed in Jakarta on Tuesday.

Ombudsman RI reaffirmed its commitment to becoming a strategic partner for local governments, particularly in South Kalimantan, through collaboration on oversight, training in best service practices, sharing citizen complaint data, and supporting public service governance to prevent maladministration.

According to the 2025 Public Service Compliance Assessment data, South Kalimantan’s local government service quality averaged 82.41, rated as “Good”.

This achievement reflects the local government’s serious commitment to continuously improving public services.

Rahmadi praised the tangible efforts of current regional leaders to drive positive change, from awards and innovations to various steps for better public service delivery.

The Ombudsman noted that the serious attention from regional heads demonstrates a growing awareness that basic services are the primary face of the state’s presence among the public.

“Such commitment deserves recognition, especially as many regions still face geographical challenges, infrastructure limitations, access disparities, and significant fiscal pressures,” he added.

Additionally, the Ombudsman commended local governments for their improvement efforts, including service innovations, strengthened basic facilities, expanded health insurance coverage, improved education access, and better public service governance.

These measures indicate regions’ dedication to continuous improvement and prioritising public service as a development focus.

During a meeting on Wednesday (13 May), DPR Commission II Chairman Muhammad Rifqinizamy Karsayuda expressed appreciation for Ombudsman RI’s role in overseeing local government public services in South Kalimantan.

The meeting provided a crucial opportunity to strengthen synergy among local governments, DPR RI, and national stakeholders in promoting responsive, fair, and citizen-focused public services.

Rifqinizamy welcomed the collaboration proposal, committing to foster effective partnerships to enhance public service quality and encourage regional leaders to innovate service delivery for the public.