Ombudsman proposes improving regional public service quality through National Public Service Day

Jakarta (ANTARA) - The Ombudsman of Indonesia has proposed driving improvements in the quality of public services in the regions through the momentum of National Public Service Day (HPPN), which is scheduled to be held on Friday (24 July).

Ombudsman member Syafrida Rasahan said public service problems occur not only in urban areas but also in rural areas.

“HPPN can be held in areas that combine urban and rural characteristics. Regions with both urban and rural features can be selected,” Syafrida said in a statement confirmed in Jakarta on Thursday.

By selecting such mixed urban-rural areas, she hopes regional governments and ministries or agencies present in those areas can be encouraged to deliver maximum service.

She said the implementation of HPPN, which President Prabowo Subianto is scheduled to attend, can also demonstrate that the state is present for all regions of Indonesia.

At the Meeting on the Determination of National Public Service Day, organised by the Ministry of State Apparatus Utilisation and Bureaucratic Reform (PANRB) in Jakarta on Thursday (2 July), Syafrida also conveyed her commitment to participate in the planning through to the execution of HPPN.

“We can divide the roles — the Ombudsman is ready to help,” she said.

Meanwhile, Deputy Minister of PANRB Purwadi Arianto stated that public services are the true face of government, and that as times develop, public expectations of public services continue to rise.

“We must continue to push the public service reporting platform so that the bureaucracy becomes increasingly adaptive and increasingly oriented towards public satisfaction,” said Purwadi.

According to Purwadi, the Ministry of PANRB has proposed the establishment of National Public Service Day as a national moment to strengthen the culture of service throughout Indonesia.

Nevertheless, he emphasised that National Public Service Day is not an end goal, as what is intended to be built is a service culture that improves over time and is evaluated every year.