Ombudsman Praises the Performance of Three Jakarta Immigration Offices
Three immigration offices in the Special Capital Region of Jakarta were rated ‘Very Good’ in the 2025 Maladministration Assessment of Public Service Delivery by the Ombudsman of the Republic of Indonesia. The results were announced during the Ombudsman’s opinion delivery event held in Aula A, 4th Floor, Regional Office of the Directorate General of Immigration for the Special Capital Region of Jakarta, on Friday (6 March 2026).
The assessment was awarded to the Soekarno-Hatta TPI Special Class I Immigration Office with a score of 91.06, the North Jakarta TPI Class I Immigration Office with 90.54, and the Central Jakarta Non-TPI Class I Immigration Office with 88.22. Among the three units, the Soekarno-Hatta Immigration Office recorded the highest score.
Head of the Ombudsman Republic of Indonesia Jakarta Raya Representative, Dedy Irsan, outlined the results of the 2025 maladministration assessment of public service delivery at the event. He said this achievement demonstrates the commitment of the immigration work units in the Special Capital Region of Jakarta to improving public service quality and strengthening compliance with service standards.
Meanwhile, the Head of the Regional Directorate General of Immigration for the Special Capital Region of Jakarta, Pamuji Raharja, said the maladministration assessment by the Ombudsman has strategic significance for improving public services. “The maladministration assessment conducted by the Ombudsman of the Republic of Indonesia Jakarta Raya has strategic significance as both an oversight instrument and a driver of improvements in the public service delivery system,” he said.
Pamuji emphasised that the results should not be viewed merely as an administrative evaluation, but also as a basis for a comprehensive overhaul of public service governance. He added that such evaluation is important to ensure that the quality of services to the public continues to improve.
The assessment conducted by the Ombudsman is part of the oversight of public service delivery. Through this evaluation, the quality of service within the Directorate General of Immigration is expected to continue to improve and become more oriented to the needs of the public.