Ombudsman: Collaboration with Supreme Court Strengthens Judicial Sector Oversight

JAKARTA - The Indonesian Ombudsman (ORI) has stated that collaboration with the Supreme Court (MA) is crucial to strengthen public service oversight, particularly in the judicial sector, to ensure greater transparency, accountability, and responsiveness to citizen complaints.

According to ORI’s System for Report Management (SIMPeL) data up to 19 May 2026, there were 1,426 national citizen complaints related to services within the MA and its subordinate judicial bodies.

‘Of these, 686 complaints have been handled at the central level,’ said ORI Deputy Chairman Rahmadi Indra Tektona in a statement confirmed in Jakarta on Monday.

The meeting between Rahmadi, ORI members Syafrida Rasahan, Partono, and Nuzran Joher, and Supreme Court Chief Justice Sunarto discussed strategic cooperation plans to bolster institutional capacity and improve public service quality in the judicial sector.

During the meeting, ORI presented an overview of citizen complaints regarding judicial services received between 2021 and 2026.

Additionally, the Ombudsman and Supreme Court explored drafting a Memorandum of Understanding (MoU) to formalise inter-institutional collaboration.

Previously, ORI Deputy Chairman stated that enhancing public service quality cannot rely solely on administrative aspects but must be measured by citizens’ experiences when accessing services.

‘Therefore, service quality must be continuously strengthened through improved service standards, faster complaint resolution, simplified procedures, and better access for vulnerable groups and remote communities,’ Rahmadi said in a statement confirmed in Jakarta on Tuesday (26 May).

The Indonesian Ombudsman reaffirmed its commitment to becoming a strategic partner for regional governments, including South Kalimantan, through joint oversight, training in best service practices, citizen complaint data exchange, and support for public service governance to prevent maladministration.