OJK Sanctions Indosaku with Rp 875 Million Fine Over Debt Collection Breaches
The Financial Services Authority (OJK) has imposed administrative sanctions on online lending company (pindar) PT Indosaku Digital Teknologi (Indosaku). The action relates to violations in the management and supervision of debt collection activities, particularly those conducted through third parties.
OJK Board of Commissioners Chairperson Friderica Widyasari Dewi stated that for the breaches, the OJK has levied a fine of Rp 875 million and issued a written warning to Indosaku’s President Director.
“Regarding Indosaku’s collection violations in Semarang, OJK has imposed sanctions for non-compliance, especially activities conducted through third parties. We have also imposed a fine of Rp 875 million, a written warning, and a corrective action plan for collections, particularly those through third parties,” she said during a virtual press conference on Friday (5/6/2026).
Based on its examination, OJK found non-compliance in the management and supervision of collection activities, particularly in ensuring that third-party collection activities were carried out in a compliant, professional, and ethical manner in accordance with prevailing regulations.
The corrective action plan ordered by OJK must include, at a minimum, improvements and enhancements to collection policies and procedures to comply with applicable regulations. It must also feature a comprehensive evaluation and strengthening of Cooperation Agreements with third parties, including provisions on behavioural standards, compliance obligations, and monitoring, reporting, and sanction mechanisms.
Furthermore, the plan requires the improvement of quality control mechanisms covering operational performance, compliance, ethics, and the quality of collection behaviour. Additionally, it demands the strengthening of training, monitoring, and periodic evaluation of collection personnel, including consumer complaint handling mechanisms.
OJK emphasised that the use of third parties in collection activities does not transfer or diminish the responsibility of the Provider. Every Provider must ensure that appointed third parties conduct collection activities in a compliant, professional, and ethical manner, in accordance with statutory regulations.
The authority also requested the commitment of Indosaku’s Board of Directors to implement the corrective measures comprehensively and on time. OJK will strictly monitor the implementation of the planned actions. Should further non-compliance or violations be found in the future, OJK will take stricter supervisory and enforcement actions in accordance with statutory provisions.
To all Financial Services Business Actors, OJK has requested continued strengthening of supervision and assurance that all consumer collection activities, including those conducted through third parties, are carried out according to the code of ethics and prevailing regulations.
The authority also urged the public to promptly submit complaints to OJK if they experience debt collection practices involving threats, intimidation, harassment, dissemination of personal data, or other non-compliant actions.
Furthermore, OJK stated that consumer protection must be balanced with consumer responsibility in utilizing financial services. Debtors must understand their rights and obligations, assess their repayment capacity before borrowing, and fulfil payment obligations according to the agreement.
The public is also urged to use financial services wisely, responsibly, and according to their needs. The public is also expected not to borrow beyond their repayment capacity and to only borrow from licensed providers supervised by OJK.
Through this step, OJK reaffirmed its commitment to maintaining market discipline, strengthening financial industry governance, and enhancing consumer protection to maintain public trust in the financial services sector. The case follows public outcry in Semarang over third-party debt collectors allegedly representing Indosaku who made a false emergency call to the fire brigade at a debtor’s location in an act of intimidation.