OJK Issues Reprimand Over Toyota Astra Finance Debt Collector Case

The Financial Services Authority (OJK) has revealed the results of its investigation into alleged violent actions involving debt collectors from PT Toyota Astra Financial Services (TAFS) in Serang, Banten. The OJK assessed that there are indications the actions were carried out by third-party field officers operating outside standard operating procedures (SOP).

Dicky Kartikoyono, Chief Executive of Behavioural Supervision of Financial Services Business Actors, Education, and Consumer Protection (PEPK) at OJK, stated that the authority had conducted an in-depth investigation and was continuing to monitor the handling of the case. “From the investigation we conducted, there are indications that the actions were carried out by third-party field officers who were unknown or outside the cooperation agreement between TAFS and the third party, so the actions were outside the applicable SOP,” Dicky said during a press conference on the results of the OJK Board of Commissioners Meeting on Tuesday (7/7/2026).

Nevertheless, Dicky stressed that the OJK respects the ongoing legal process and has handed the handling of the case over to law enforcement. “The OJK respects the ongoing legal process and leaves it entirely to law enforcement,” he said.

As a follow-up, the OJK has requested that TAFS conduct a comprehensive evaluation of its collection system, including strengthening the supervisory mechanisms for both internal officers and third-party collection service companies. “The OJK has asked TAFS to conduct a comprehensive evaluation, including strengthening supervisory mechanisms for both internal and third-party agents,” Dicky stated.

Previously, the OJK had summoned TAFS management to seek clarification regarding the company’s alleged involvement in the actions of rogue debt collectors suspected of using violence during collections in Serang, Banten. At that time, the OJK requested TAFS to evaluate its cooperation with collection service companies, strengthen supervision of collection personnel, conduct an internal review of the parties allegedly involved, and report the progress of the case handling to the OJK. The OJK also emphasised that finance companies are responsible for ensuring that all collection processes are carried out professionally, ethically, and without the use of violence, intimidation, or other actions contrary to consumer protection provisions.