OCBC Strengthens Wealth Management Capabilities as Demand for Wealth Services Grows

The wealth management business in Indonesia continues to grow in line with increasing public interest in investment, protection, and financial planning. Capturing this trend, PT Bank OCBC NISP Tbk (OCBC) is strengthening its wealth management services through digital capabilities and integrated investment and protection solutions. As needs evolve, customers are not only seeking access to various investment instruments but also secure, integrated services capable of supporting long-term wealth management. Responding to these needs, OCBC continues to reinforce its wealth management services. Supported by increasingly advanced digital capabilities and an integrated service ecosystem, OCBC strives to deliver a more convenient wealth management experience for customers, spanning banking transactions, investment, protection, and financial planning. In line with this strengthening, OCBC has also garnered several international awards, including the Euromoney Private Banking Award 2026 as Indonesia’s Best for Succession Planning for seven consecutive years, as well as awards from the Global Banking and Finance Review Awards 2026 for Best Private Bank 2026, Best Forex Bank Indonesia 2026, and Best SME Bank Indonesia 2026. Optimal wealth management does not rely solely on the availability of diverse investment products and financial services. Security also serves as a crucial foundation in building a comfortable and sustainable wealth management experience. To this end, OCBC continues to strengthen various layers of protection through technology development, digital security systems, and customer education. These measures aim to help create a secure service ecosystem so that customers can manage their transaction, investment, and financial planning needs with greater confidence. One such security layer is applied to OCBC mobile, a mobile banking application that allows customers to access integrated banking and investment services. OCBC mobile uses a two-factor authentication (2FA) system, combining more than one authentication method to access accounts or conduct transactions, thereby helping to enhance protection against unauthorised access. Additionally, a Money Lock feature is available on OCBC mobile to help protect savings balances from unwanted transactions. This feature offers security as the balance is locked and equipped with facial verification, is practical for instant unlocking via OCBC mobile, and is beneficial as the balance continues to earn interest and Poinseru. Besides using a password to log in, customers can utilise biometric features such as Fingerprint or Face ID on supported devices. For every transaction, customers also require a transaction PIN as an additional form of authorisation. Beyond strengthening authentication, OCBC actively educates customers on various digital fraud modus operandi through the DigiSecure programme and the Must Say No campaign. Through these initiatives, customers are given an understanding of phishing risks, personal data misuse, and various forms of cybercrime that can threaten account security. OCBC also reminds customers never to share passwords, transaction PINs, OTP codes, or banking information with any party, including those claiming to be bank officers. From a technology perspective, customers are advised to always use the latest version of the banking application and avoid using rooted or jailbroken devices. This step is important to help reduce security risks and the potential for device misuse by irresponsible parties. President Director of PT Bank OCBC NISP Tbk, Parwati Surjaudaja, stated the bank’s commitment to maintaining customer trust by ensuring customer funds are always safe in accordance with applicable regulations. Through OCBC’s Wealth Management solutions, customers can access various investment instruments such as mutual funds, bonds, gold, as well as protection and financial planning services within one integrated ecosystem. Convenience is further enhanced as various financial needs can be accessed on a single interconnected platform. Through OCBC mobile, customers can not only perform daily banking transactions but also access investment services, foreign exchange transactions, monitor portfolio developments, and obtain various market information to support financial decision-making. For customers requiring more personalised wealth management guidance, OCBC Premier Banking offers wealth advisory services through accredited Relationship Managers, following a Wealth Discovery process. This process involves five stages, starting from identifying risk profiles, setting goals, and understanding financial profiles, which helps customers determine suitable strategies and investment instruments aligned with their risk profiles to achieve their investment objectives. Customers also receive periodic reviews and asset assessments through a Wealth Report, a comprehensive information report on wealth portfolio performance, making it easier for customers to make future investment decisions, including portfolio analysis and identification.