Nusron Claims Electronic Services Reduce Queues at BPN by Up to 80 Percent
JAKARTA - The Minister of Agrarian Affairs and Spatial Planning/Head of the National Land Agency (ATR/BPN), Nusron Wahid, claims that the implementation of electronic services has reduced queues at Land Offices (Kantah) by up to 80 percent.
This was stated by Nusron during a Working Meeting (Raker) and Hearing (RDP) with Commission II of the House of Representatives (DPR RI) at the Nusantara Building of the DPR RI, Jakarta, on Tuesday (31/3/2026).
“With the implementation of electronic services, it provides significant convenience for the public, including reducing the need to visit Land Offices and suppressing queues by up to 80 percent,” Nusron explained.
According to Nusron, the digital transformation of land services carried out by the Ministry of ATR/BPN is not only oriented towards service convenience but also ensures aspects of data security and legal certainty.
Thus, he said, digital transformation must certainly proceed alongside strengthening aspects of security and legal certainty.
Based on statistical data from the Ministry of ATR/BPN services, 83 percent of land service files come from three main services, namely rights transfer, information services, and mortgage rights.
Of these, mortgage rights and land information services have been fully implemented electronically, while rights transfer services are still running in a hybrid manner.
He added that the digitalisation of land services also provides various other benefits, such as minimising the risk of certificate loss due to theft, disasters, or damage.
In addition, the electronic system is considered capable of guaranteeing the authenticity of documents and facilitating safer and more integrated access to land data and information.
“With the electronic system, document authenticity is more guaranteed and misuse practices can be suppressed,” he emphasised.
As of March 2026, the number of Electronic Certificates issued by the Ministry of ATR/BPN has reached 7.6 million, or about 7.8 percent of the total national certificates. Meanwhile, around 89.4 million certificates, or 92.2 percent, are still in analogue form.