No outgoing calls

No outgoing calls

From Bisnis Indonesia

Since Oct. 12 our telephone has been unable to make outgoing calls and can only receive incoming messages.

My father tried to contact numbers 117 and 8562117 to report the problem, however he failed to receive a response from the operator despite his repeated efforts. A computerized voice informed him that his complaint had been duly registered and that he should wait to be attended.

His complaint was only acknowledged by an operator on Oct. 14 around 9:30 a.m. Are Telkom service people off on Saturdays and Sundays, thereby adding disappointment to lack of service?

We appeal to the management of the East Jakarta/Bekasi Telkom sector to establish a specific time limit for responding to answering machine messages. For instance, operators should reply to and receive the complaints from a customer within 10 to 15 minutes of a message being recorded.

We appreciate PT Telkom's attention in maintaining a good and reliable telephone system.

FIRDA PURI

Bekasi, West Java