No Need to Queue at the Hospital: This Service Handles Patient Administration

Visiting a hospital or consulting a doctor often takes a long time. A series of lengthy processes, starting from initial registration, queuing at the polyclinic, payment at the cashier, to waiting for medication, generally consume hours. For workers with high mobility, a physical assistance system for patients required to undergo outpatient treatment to the doctor has now emerged, such as Halo Assist from Halodoc. “This is an assistance service at the hospital. So the patient just books via WhatsApp to Halodoc’s WhatsApp for booking to the hospital,” said Head of Business Strategy at Halodoc, Puspa Angelia, during the Halodoc Indonesia Health Insights Q2 2026 Industry Report press conference in Jakarta on Monday (27/4/2026). “For the administration and registration, we will help. So in other words, the patient just comes directly to the intended polyclinic, consults with the doctor, then goes home,” Puspa explained. This approach is gradually changing old habits where one had to arrive early just to secure a queue number. “So for registration, cashier, medication, all of that will be assisted. There is accompaniment that we call Teman Halodoc. They will be at the hospital to help patients from entering until leaving again,” Puspa clarified. This service will certainly be very helpful for elderly patients. Family members or children with busy work schedules often face scheduling conflicts when accompanying their parents to the hospital. Long waiting durations in public spaces are not only a matter of lost productive time but also risk deteriorating the condition of elderly patients who are not in good health. “So really just 15-30 minutes, depending on how long the consultation with the doctor is. With this accompaniment, we hope to help patients, especially the elderly or those with quite severe illnesses,” Puspa said. Referring to the Indonesia Health Insights Q2 2026 Industry Report, most daily minor physical complaints can actually be resolved through digital teleconsultation services. Nevertheless, face-to-face interactions with medical personnel cannot be entirely eliminated. Fulfilling patients’ needs in the face-to-face realm is expected to run in parallel with the expanding reach of healthcare facilities in the capital’s supporting areas. “Currently, we are operating in two hospitals, namely Eka Hospital Bekasi and the second is Mitra Keluarga Bintaro. And in the middle of this year, we will start opening and expanding to 20 other hospitals,” she concluded.