No Need for Long Queues: BPJS Ketenagakerjaan Claims Can Be Made via Online Queue
BPJS Ketenagakerjaan continues to strengthen its digital services through updates to the Lapak Asik (Contactless Service) platform. Starting from 1 April 2026, this service will include an online queue feature accessible via the website https://lapakasik.bpjsketenagakerjaan.go.id.
Through this feature, participants wishing to file claims can select the service method according to their needs, either via video call or by visiting a branch office directly. For those opting for in-person service, the system will display the attendance schedule or estimated service time.
Participants can also register for queues anytime and from anywhere using their smartphones. With a schedule-based queue system, participants can plan their arrival more certainly.
Through the online registration concept, participants only need to arrive according to the determined schedule, allowing the service process to be completed on time. With this system, it is hoped that the service experience will become faster, more practical, and efficient. This innovation is also expected to expand access to more planned and equitable services, so that participants can obtain service time certainty without having to queue and wait long at the branch office.
In addition to filing claims, Lapak Asik can also be used by participants to submit questions, obtain programme information, or lodge complaints related to employment social security.
“This innovation is a manifestation of BPJS Ketenagakerjaan’s commitment to providing professional, responsive, and reliable public services, while strengthening the modernisation of digital-based employment social security services. In the future, digital service development will continue to be carried out to further improve service quality and relevance to participants’ needs,” states the official BPJS Ketenagakerjaan release, Wednesday (1 April 2026).
How to File a Claim via Lapak Asik
Participants wishing to file a claim through Lapak Asik can follow these steps:
Access the Lapak Asik website via https://lapakasik.bpjsketenagakerjaan.go.id.
Fill in the claim submission data such as KPJ Number, NIK, full name, email address, and other mandatory data.
Complete additional data such as phone number and bank account number.
Upload required documents such as ID card, BPJS Ketenagakerjaan participant card, and supporting documents according to the type of claim.
After registration is complete, participants will receive a queue barcode and notification of estimated service time via registered email and phone number.
For information, Lapak Asik is BPJS Ketenagakerjaan’s digital service platform that allows participants to file benefit claims without having to visit a branch office directly. Through this service, participants can file claims for programmes such as Old Age Guarantee (JHT) or Death Benefit (JKM) more practically via a digital system.
The benefits received are in the form of cash funds from the accumulation of participant contributions along with their investment returns. These funds can be withdrawn in accordance with applicable regulations.
Through this service update, it is hoped that more participants will utilise digital channels for self-service. Thus, services become faster, more transparent, and easily accessible by workers throughout Indonesia.
“This update is also part of the ongoing service transformation carried out by BPJS Ketenagakerjaan to improve service quality to participants. Various digital innovations are expected to expand ease of access to services while strengthening the state’s role in providing social security protection for workers,” states the official BPJS Ketenagakerjaan release.