No More Rushing on the Escalators at Duri Station

Escalators at Duri Station have resumed operation after one suddenly reversed several days ago. A new rule, however, prohibits KRL commuters from running to overtake others on the right-hand side while using the escalators.

The escalator at Duri Station malfunctioned on Saturday (3 October). One of the escalators suddenly moved backwards, injuring 12 passengers.

It connects Platform 5 with the station concourse and is an important route for passengers transferring to other KRL services or leaving the station.

Detikcom observed at Duri Station on Wednesday (14 October 2026) that both escalators on Platform 5 were working again. One had been out of service since Saturday (3 October). Signs instructing passengers to stand on the left and walk or overtake on the right had been removed.

New rule: no overtaking

KAI Commuter Vice President of Corporate Secretary Karina Amanda said the escalator malfunction was caused by the impact of passengers running or walking to overtake others. For safety reasons, passengers are now being advised to remain still.

“Based on assessments and safety considerations, KAI Commuter is urging passengers to behave orderly by standing still, and not walking or running while on the escalators. This is to ensure everyone’s safety when using them,” Karina said in a written statement on Wednesday (14 October 2026).

Karina said KRL passengers in a hurry could use the ordinary stairs. She urged commuters to use the facilities in an orderly manner.

“Passengers who are in a hurry can use the stairs,” she said.

Commuters react to the new rule

Jean, a 40-year-old commuter, said he agreed with KAI Commuter’s policy. He said escalators were designed to move people automatically, not to serve as a route for racing up the steps.

“Basically, escalators are designed to move people automatically, not as a route for racing up the stairs,” Jean said at Duri Station.

Jean had no objection to the rule, but called for better management of passenger flows to and from the escalators to prevent long queues.

“I think the policy at Duri Station, that people should stand still, is the right step, provided it is accompanied by proper management of passenger congestion,” he said.

Another commuter, Dita, 29, said she was less supportive of the new rule. She was concerned that passengers transferring between services would face longer waits to use the escalators and might miss their connecting trains.

“If both escalators are for standing still, it’s going to get really crowded. People who are in a hurry to catch the next train could end up missing it. Trains only wait for a short time, especially when you’re transferring, so you have to hurry. The stairs over there get crowded too,” Dita said.

Dita called for more escalators, saying they could ease queues and congestion.

“Maybe they should just add more escalators,” she said.