New Menkomdigi Regulation Officially Issued, Operators Prohibited from Voiding Remaining Internet Quota!
The government has issued a policy prohibiting operators from eliminating customers’ remaining internet quota that has already been paid for. This is stipulated in a Circular Letter from the Minister of Communication and Digital Affairs (SE Menkomdigi) as a follow-up to a Constitutional Court (MK) ruling.
Through SE Number 4 of 2026 concerning the Obligation to Fulfil Service Choices and Protection of Remaining Quota, the Ministry of Communication and Digital Affairs (Kemkomdigi) regulates mobile operators so that they do not eliminate customers’ remaining internet quota that has been paid for. The circular also prohibits operators from charging additional fees to maintain or use the remaining quota.
This circular was issued on 28 August 2026 as an instrument of legal certainty and a follow-up to Constitutional Court Decision Number 273/PUU-XXIII/2025 dated 23 July 2026.
Minister of Communication and Digital Affairs Meutya Hafid emphasised that remaining quota is a customer right that must be protected. “Quota that has been paid for by customers is the customer’s right. Remaining quota must not simply be voided and operators must not charge additional fees to maintain the remaining quota,” Meutya asserted in a written statement on Saturday, 29 August 2026.
According to Meutya, this policy ensures customers receive fair benefits from the telecommunications services they have paid for. “We have also received many complaints from the public that operators have not fully complied with the MK decision that customers’ remaining internet quota must not be unilaterally voided when the package’s active period ends. So we created this circular to ensure operators comply with legal policy in Indonesia,” she said.
In addition to ensuring remaining quota is protected, Kemkomdigi requires operators to provide service choices that allow customers to determine mechanisms suited to their needs. Forms of remaining quota protection include quota accumulation (rollover), without quota accumulation (non-rollover), extension of active period, transfer of benefits, compensation, refunds, and other forms of protection that do not disadvantage customers.
Meutya emphasised an important change in the approach to telecommunications services, namely that customers determine the service choices suited to their needs, not operators determining choices for customers. “Previously, service choices were largely determined by operators. Now we ensure customers have choices. Customers have the right to choose services suited to their needs and usage patterns, not operators choosing for customers,” Meutya said.
Kemkomdigi also requires operators to provide clear education and information to customers regarding prices, quota volume, validity period, usage segmentation, fair usage provisions, service termination, and treatment of remaining quota. This information must be conveyed simply, clearly, and in an easily understandable manner so that customers can know their rights and the service choices available to them. Operators are also required to provide an integrated monitoring channel to make it easier for customers to check usage and remaining quota of the selected service.
Kemkomdigi has set a deadline of 28 September 2026 for operators to submit compliance reports to Kemkomdigi, and to periodically report progress on fulfilling obligations once every month.