Nearly One Million Passengers Utilise Face Recognition Boarding Gate in Semarang's Operational Area 4
Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) Semarang Operational Region 4 (Daop 4) recorded that 945,189 long-distance train passengers have used the Face Recognition Boarding Gate service up to July 2026. This figure represents an increase of 35,810 passengers, or around 3.9 per cent, compared with the same period in 2025, when 909,379 passengers were recorded.
The increase reflects growing passenger trust and enthusiasm for digital-based boarding, which offers a faster, easier and more practical departure process. Through facial recognition technology, registered passengers simply scan their face for identity verification, without needing to show physical documents or print a boarding pass.
Beyond easing the travel process, the use of Face Recognition Boarding Gates also supports operational efficiency and environmental sustainability. Between January and July 2026, the service has helped reduce the need for paper boarding passes, thereby lowering resource consumption and operational costs.
Luqman Arif, Public Relations Manager of KAI Daop 4 Semarang, said the digital transformation KAI continues to pursue aims to deliver a more comfortable travel experience while supporting more effective and environmentally friendly operations.
“The Face Recognition Boarding Gate is one of the innovations delivering tangible convenience for passengers. The boarding process becomes faster and more practical, while on the other hand paper usage can be significantly reduced. The more passengers use this service, the greater the efficiency gains and positive impact produced,” said Luqman.
“Every passenger who chooses digital boarding becomes part of the effort to create a more sustainable transport service. In addition to speeding up service flows at stations, the use of this technology also helps reduce material consumption gradually and sustainably,” he added.
Based on data up to July 2026, Semarang Tawang Bank Jateng Station recorded the highest number of Face Recognition Boarding Gate users in the Daop 4 Semarang area, reaching 434,079 passengers. It was followed by Semarang Poncol Station with 238,905 passengers, Tegal Station with 148,274 passengers, and Pekalongan Station with 123,931 passengers.
KAI Daop 4 Semarang will continue to optimise the use of digital technology to improve service quality for passengers. The development of technology-based services forms part of the company’s commitment to delivering transport that is safe, comfortable, efficient and sustainable.
“Digitalisation not only brings convenience to passengers, but also delivers broader benefits for the environment and company operations. Through innovations such as the Face Recognition Boarding Gate, KAI continues striving to deliver a future transport service that is increasingly modern and oriented towards passenger needs,” Luqman concluded.