National Customer Day 2026: BNI Utilises Customer Feedback to Enhance Services
The management team of PT Bank Negara Indonesia (Persero) Tbk, known as BNI, personally engaged with customers during the 2026 National Customer Day (Harpelnas) commemorations. The activity involved the Board of Directors, Commissioners, and Senior Executive Vice Presidents of BNI across several regions.
BNI utilised the presence of management among customers to obtain feedback regarding customer needs and expectations to improve service quality. BNI considers service quality and customer trust to be vital factors in the company’s eight-decade journey.
BNI President Commissioner Omar Sjawaldy Anwar stated that customer trust is a mandate that must be maintained through sincere service and genuine care. According to him, BNI’s 80-year journey does not merely reflect the company’s age, but also its consistency in maintaining trust and serving the community across generations.
“Customer trust is a mandate that we must safeguard through sincere service, genuine care, and a commitment to always providing the best,” Omar said in a written statement.
BNI President Director Putrama Wahju Setyawan stated that the spirit of service must be built upon integrity, applied consistently in every aspect of work.
“Integrity is not just a value, but must be the foundation of every decision and action we take,” Putting said in a written statement on Friday (4/9/2026).
According to Putrama, this principle aligns with BNI’s journey as an institution born from the Unitary State of the Republic of Indonesia, continuing to contribute to the nation’s progress.
The values of Swadharma Bhakti Nagara, as well as Seva, Karya, and Raksa, serve as the foundation for BNI personnel to serve sincerely, work professionally, and maintain the trust bestowed upon the company.
As a State-Owned Enterprise (SOE) within the Danantara Indonesia ecosystem, BNI is also strengthening its service culture and governance in executing the company’s transformation. These efforts are aimed at maintaining service quality while strengthening the company’s contribution to society and the national economy.
“Over the past 80 years, BNI has grown and moved forward alongside its customers. Customer trust and loyalty serve as the energy and motivation for us to continue transforming, providing services that are increasingly easy, relevant, and closer to customer needs,” said Putrama.
Through the momentum of National Customer Day 2026, BNI reaffirmed the importance of service quality, integrity, and long-term relationships with customers. The theme “80 Years of Serving with All Our Heart” serves as the company’s message in strengthening service and continuing its corporate transformation.