Name Missing from Social Assistance Check? Here’s How to Submit a Request
Jakarta (ANTARA) - People whose names do not appear on the list of social assistance (bansos) recipients may be concerned, particularly families who still need government support.
This does not necessarily mean that someone has lost their entitlement to assistance, as recipient data can change through updating and verification processes.
The Ministry of Social Affairs (Kemensos) uses the National Single Social and Economic Data (DTSEN) as the source for identifying social assistance beneficiaries.
People can check their beneficiary status through the official Cek Bansos website and request a correction if the recorded information does not match their actual circumstances.
On 14 October 2026, Social Affairs Minister Saifullah Yusuf also urged the public to submit objections if they find errors in the DTSEN. The government says the data can be updated and corrected when discrepancies are identified.
Before submitting a report, people should first check their social assistance status. This can be done online through the official Kemensos Cek Bansos website.
The steps are as follows:
Visit the official website, cekbansos.kemensos.go.id.
Enter the 16-digit Population Identification Number (NIK) shown on your identity card (KTP).
Enter the verification code displayed on the page.
Click the data search button.
Check the results, including the recorded welfare status and social assistance.
The website uses DTSEN as its data source. If a name or assistance status does not appear as expected, people can check that the NIK was entered correctly and then request a correction if there is a discrepancy.
How to submit a proposal through the Cek Bansos app
People who believe they are eligible for assistance but are not registered can use the proposal feature in the Cek Bansos app. The official app, developed by Kemensos, allows users to propose new beneficiaries and submit objections to recipient data they believe is inaccurate.
The steps are:
Download the Cek Bansos app from an official app store and make sure the developer is the Ministry of Social Affairs of the Republic of Indonesia.
Register an account as instructed in the app and provide the required information.
Log in once your account has been verified.
Find the proposal feature and submit an application to be considered as a potential recipient, in accordance with the applicable rules.
Complete the required information accurately and in line with your actual circumstances.
Submit the proposal and follow the verification process conducted by the relevant officials.
Submitting a proposal does not mean that someone will automatically receive social assistance. The information must first be examined and verified by the relevant authorities before it can be used to determine beneficiaries.
People can also visit their village or urban ward office to report inaccurate data. They may also contact the Social Affairs Office in their district or city of residence.
Prepare identity documents such as a KTP and Family Card (KK), along with supporting information explaining your actual circumstances. Officials can help check the data and provide guidance on the required proposal or correction process.
The data update mechanism involves local governments and relevant agencies. Proposals from the public must be reviewed to ensure that the information used to determine beneficiaries reflects conditions on the ground.
People can also contact the Kemensos complaints service through Command Centre 171. Information about official complaint channels is available on the Ministry of Social Affairs website.
Understanding deciles in the selection of social assistance recipients
A name’s absence from the recipient list may be related to the welfare status data used by the government. Under DTSEN, family welfare levels are divided into 10 deciles based on a range of socio-economic variables.
Decile 1 represents the 10 per cent of families with the lowest welfare levels, while decile 10 represents those with the highest.
According to information on the official Cek Bansos website, families in deciles 1 to 4 can be proposed for the Family Hope Programme (PKH) and food assistance. Those in decile 5 can be proposed for the Contribution Assistance Recipient programme for health insurance (PBI-JK).
However, a decile ranking does not guarantee automatic assistance. Beneficiary selection remains subject to programme rules and the results of verification. Decile data is also dynamic and can be updated through village or urban ward administrations, the Social Affairs Office, or the Cek Bansos app if it does not reflect actual circumstances.
Updating social assistance recipient data continues to involve public participation. ANTARA reported on 14 September 2026 that Kemensos received more than 10.8 million new proposals and around 82,000 objections concerning beneficiary data between 2025 and September 2026.
These figures show that the proposal and objection mechanisms are being used by the public to communicate their needs and correct data they consider inaccurate. However, the large number of proposals does not mean that all applications will be approved, as each submission must still go through verification.
On 14 October 2026, Social Affairs Minister Saifullah Yusuf again urged the public to submit objections if they find errors in the DTSEN. This is necessary to ensure that the data used to distribute assistance better reflects residents’ socio-economic circumstances.
Beware of scams posing as social assistance registration
When applying for social assistance, people should be wary of registration links circulated through text messages or social media. Use official government websites and apps to check status or submit a proposal.
Do not give passwords, one-time passwords (OTPs) or banking information to unknown parties. People should also be alert to anyone demanding money while promising that assistance will be paid out immediately.
If a name cannot be found on the recipient list, the appropriate steps are to check identity data, confirm status through official channels, and then request a correction through the available procedures. The process requires verification, so a change in status may not happen immediately.