Mudik Travellers Stuck in Traffic or Broken Down Can Use West Java Police Hotline Service
Mudik travellers who encounter difficulties such as traffic congestion or vehicle breakdowns during the 2026 Lebaran exodus period can directly seek assistance from the police. Travellers can utilise the West Java Regional Police (Polda Jawa Barat) hotline service on number 110.
West Java Police Chief Irjen Pol Rudi Setiawan stated that mudik travellers can take advantage of the Polda Jawa Barat hotline service by calling 110. He mentioned that travellers can inquire about mudik-related matters and vehicle parking services at police headquarters.
He explained that travellers stuck in traffic congestion on several toll road sections will be assisted by the Motor Senyum (Smiling Motor) traffic relief team. The West Java Police Chief disclosed that his force has coordinated with the Indonesian Military (TNI). They will distribute takjil (pre-dawn meals) to travellers who do not enter rest areas during traffic congestion.
“The public can communicate to ask questions about mudik, and there are also features to facilitate public travel,” he said on Thursday, 12 March 2026.
He continued that the police have cooperated with the Ministry of Religious Affairs to utilise several mosques as traveller-friendly facilities. Various amenities such as takjil for breaking the fast will be provided.
The police will also establish service and security posts. Several of these will be equipped with food provisions for travellers breaking their fast.
The service posts established will have thematic and attractive designs, allowing the public to utilise such facilities including photo booths.
Rudi added that the West Java Regional Police will make maximum efforts to ensure the 2026 mudik exodus runs smoothly and safely for the public. The force will implement a series of security operations starting Friday, 13 March 2026, at 00.00 WIB (Western Indonesia Time).
“God willing, Polda Jabar will be fully operational from Friday at 00.00; we will address mudik issues so the public can be at ease. This includes tourist destinations where we will prevent illegal levies and parking price hikes—we will do our utmost to maximise this,” he said.