MRT Jakarta Introduces Service Standards to Abang None Finalists
PT MRT Jakarta (Perseroda) has introduced public transport service standards to the finalists of Abang None Jakarta Utara through the ‘Station Attendant for a Day’ programme.
Frangky Ertanto, Head of the Stakeholder Relationship Management Department at PT MRT Jakarta, stated that the activity is an effort to instil a culture of order in public spaces while involving the younger generation in campaigning for the use of public transport.
“Today we are joined by the finalists of Abang None Jakarta Utara. This is one of MRT Jakarta’s initiatives to involve the community, particularly various societal components, in building a public transport culture,” said Frangky in Jakarta on Friday.
He explained that Abang None represents the younger generation, who can assist in disseminating values of orderliness when in public spaces, including when using public transport.
In addition to receiving presentations regarding the company profile and MRT Jakarta’s services, the finalists also participated in the ‘Station Attendant for a Day’ programme to experience station service operations firsthand.
Through this experience, the finalists were introduced to the service standards implemented by MRT Jakarta, ranging from customer service to the implementation of a culture of order, safety, and comfort within the station environment.
“The concept of public transport is sustainability. Future generations will certainly be users of public transport modes, so it is important to instil an understanding of the importance of public transport and values of behaviour in public spaces from now on,” he said.
Furthermore, Frangly noted that the activity is part of a collaboration between MRT Jakarta and the Jakarta Tourism and Creative Economy Office, which has been ongoing since 2023.
In addition to providing briefing materials, MRT Jakarta also routinely involves the finalists in various activation activities at stations.
This year, he added, MRT Jakarta introduced the ‘Station Attendant for a Day’ programme so that participants could gain direct experience regarding service operations for passengers.
Frangky hopes that the finalists can act as information conduits to the public regarding the importance of creating an orderly, safe, and comfortable public transport experience.
“We hope they will help spread the word to the community that when we are in public spaces, we can create a public transport experience that is orderly, comfortable, and safe for everyone,” he said.