MPR RI Evaluates Service Standards to Improve Public Services

The People’s Consultative Assembly (MPR RI) is conducting periodic evaluations and improvements of its service standards by involving the public to enhance the quality of public services, ensuring they are transparent, easily accessible, and tailored to user needs. Head of the Public Relations and Information Systems Bureau at MPR RI, Budi Muliawan, stated that the evaluation covers institutional visit services and public data and information services managed by the Information and Documentation Management Officer (PPID). “We request as much input as possible from resource persons and participants. We believe every suggestion aims for improvement so that our future services will be better, more targeted, transparent, and beneficial to the public,” Budi said during the MPR RI Public Consultation Forum in Tangerang City, Banten, on Thursday. According to Budi, service standards are designed to ensure public services are measurable, accountable, have procedural certainty, and are easily accessible to the public. Evaluations are conducted at least once a year to adapt to evolving public needs. Once a request is approved, applicants will receive a schedule confirmation or an alternative time slot if the desired schedule is already filled. “We ensure that institutional visit services to the MPR are free of charge. This is a form of our commitment to providing the best service to the public who wish to become more familiar with the MPR RI institution,” he said. In addition to visit services, the public can also access public information services through the PPID MPR RI directly or via the official website, telephone, and email. However, Rizky suggested several improvements, including separating requirements and service procedures, adding an objection mechanism, presenting the total service time, and strengthening personal data protection. “Service standards must be developed from the public’s perspective so that the information provided is clear, easy to understand, and offers certainty of service,” Rizky said. Meanwhile, First Policy Analyst at the Ministry of Administrative and Bureaucratic Reform, Dian Ayu Puspitasari, stressed the importance of public participation in drafting and evaluating service standards to make public services more responsive, transparent, fair, and user-oriented. According to Dian, public consultation forums should be utilised as collaborative spaces, not merely to fulfil regulatory requirements.