MPR Clinic Holds Public Consultation Forum to Improve Services
The Secretariat General of the People’s Consultative Assembly (MPR RI) has held a Public Consultation Forum (FKP) as part of efforts to evaluate and improve the service standards of the MPR RI Pratama Clinic. The initiative was a collaboration with the Ministry of State Apparatus Empowerment and Bureaucratic Reform (Kementerian PANRB) and the Primary Healthcare Facility Accreditation Institute (LAFKESPRI).
Plt. Secretary General of the MPR RI, Siti Fauziah, stated that the evaluation of service standards was conducted to address the continuously evolving needs of healthcare. She noted that the clinic is utilised not only by employees but also by the leadership and members of the MPR RI.
‘Healthcare services must continue to evolve according to the needs of the community. Therefore, evaluation is not merely about fulfilling administrative requirements, but is part of an effort to sustainably improve service quality,’ Siti said on Thursday (23/7/2026).
Siti explained that although the MPR RI Pratama Clinic achieved Paripurna (highest level) accreditation in 2025, efforts to enhance service quality must continue. This includes strengthening laboratory services and pursuing digital transformation across various aspects of care. The clinic has already digitised its registration system, integrated medical records, queuing system, and the delivery of examination results via digital services, including messaging applications.
Beyond curative care, the clinic is also reinforcing promotive and preventive programmes. These efforts included health check-ups for all employees in collaboration with a hospital in May 2026, alongside ongoing health education activities. Siti assessed that the Public Consultation Forum serves as an important momentum to build a culture of service excellence by opening space for criticism, suggestions, and complaints from service users as material for evaluation and improvement.
‘An advanced organisation is one that is willing to listen, learn, and make improvements consistently,’ she said.
Meanwhile, Head of the Bureau of Human Resources, Organisation, and Law of the MPR Secretariat General, Agus Subagyo, noted that this year’s FKP was the first ever held by the MPR RI Pratama Clinic. He explained that the clinic provides basic health services supported by general practitioners, dentists, medical and non-medical staff, as well as pharmacy, laboratory, physiotherapy, and medical record facilities. The clinic obtained Paripurna accreditation in August 2025.
Despite this achievement, Agus stressed that no service is truly perfect. Therefore, service standards must be continuously evaluated and adapted to developments and user needs. ‘Services are dynamic. What is considered good today may no longer suit the needs of users a few years from now,’ he said.
He added that the results of the Public Consultation Forum also form one of the assessment elements for the 2026 Performance Monitoring and Evaluation of Public Service Providers (PEKPPP) conducted by the Ministry of PANRB. Agus expressed hope that the forum would not only serve as a dialogue space between providers and users but also foster collaboration to strengthen the quality of the clinic’s services.
‘Through this forum, we hope that various constructive inputs and ideas from participants can become material for improving the MPR RI Pratama Clinic’s services. This input comes not only from employees within the MPR Secretariat General but also from the leadership and members of the MPR RI, as well as retired employees who are beneficiaries of the clinic’s services,’ he concluded.