More Accessible and Convenient Services, BPJS Keliling Wins Praise from Solok Residents

This doorstep/outreach service is also operated by BPJS Kesehatan Solok Branch to improve service quality while broadening access to health care for the community. The arrival of BPJS Keliling has proven an effective solution for residents who face time limitations, distance, or busy schedules that make it difficult to access services at the BPJS Kesehatan office.

One resident, Yeni Marde (63) of Aro IV Korong, Solok City, expressed her appreciation for the JKN health insurance programme. She said she has been economically helped, especially when undergoing heart surgery and during monthly routine checks, with the costs fully covered.

According to her, the presence of BPJS Keliling helps people obtain services that are closer and easier to access.

“I really feel the benefits. When I needed heart surgery, and now during monthly follow-ups, everything is covered, so I no longer have to worry about large costs. That greatly helps my family’s economic situation. Moreover, with BPJS Keliling now available, it is easier to manage things; there is no need to travel far to the office. The service is close, practical, and very helpful,” Yeni said in a written statement on Tuesday (19 May 2026).

These remarks came as BPJS Keliling services were delivered in the Aro IV Korong ward, Solok City, in April.

In addition to administrative membership services, BPJS Keliling also promotes education on the use of digital services, namely the Mobile JKN app. Through digital services, participants can also check membership status, update participant data, and even switch to a primary care facility.

Head of BPJS Kesehatan Solok Branch, Neri Eka Putri, said BPJS Keliling not only provides administrative services but also serves as a means of public education.

Through these activities, participants are given an understanding of the importance of keeping their membership status active and of utilising BPJS Kesehatan’s non-face-to-face channels.

“BPJS Keliling is presented as part of BPJS Kesehatan’s effort to reach all segments of society quickly and accurately. BPJS Kesehatan personnel can directly come on-site to provide solutions to community obstacles related to JKN administration,” she said.

“However, in addition to face-to-face BPJS Keliling, we also offer non-face-to-face services. One example is the use of the Mobile JKN application; by utilising digital services, participants can access various administrative needs independently without having to visit a branch office, making it more practical and efficient,” concluded Neri.