Ministry of Home Affairs Secretary-General Urges Transformation of Satpol PP
The Secretary-General of the Ministry of Home Affairs, Tomsi Tohir, is encouraging the Civil Service Police Unit (Satpol PP) to transform into the forefront of humanistic public service. This was stated during the opening of the Technical Guidance Training of Trainers (ToT) for members of the Civil Service Police and Community Protection in Gunung Putri, Bogor Regency, West Java, on Friday (31/7).
According to Tomsir, the quality of Satpol PP’s interaction with the community will shape public perception of the government’s overall performance; therefore, an approach prioritising empathy and service must be continuously strengthened. “If the display is good, people will see the shop as good, but if the display is poor, the community will immediately label the shop as bad,” said Tomsi.
Tomsi explained that increasing the capacity of personnel is an urgent necessity, given that Satpol PP members come from diverse backgrounds, ranging from honorary workers and Government Employees with Work Agreements (PPPK) to Civil Servants (ASN). Consequently, training is required to standardise competence, strengthen understanding of operational procedures, and build a professional and empathetic service culture in every task execution.
In addition to enhancing competence, he also encouraged Satpol PP to introduce various service innovations that provide direct benefits to the community. In his view, the role of Satpol PP should not be perceived solely as the enforcement of local regulations, but should also be present through social actions, such as helping children cross the road, supporting the distribution of humanitarian aid, or other services that strengthen closeness with citizens. “Start being creative and having new ideas to develop your work,” he said.
Furthermore, Tomsi invited regional Satpol PP leaders to act as role models in driving organisational culture change. He hopes that the spirit of transformation built through this training can be applied consistently so that Satpol PP becomes increasingly professional, trusted, and loved by the community. “I hope your presence here truly brings change and convinces your respective regional heads that the Minister’s commitment is to make Satpol PP a Civil Service Police Unit that is loved by the people,” concluded Tomsi.