Minister: 'Pasti Ada Solusi' Programme Draws WIPO's Attention

Jakarta (ANTARA) - Minister of Law Supratman Andi Agtas said the ‘Pasti Ada Solusi’ (There Is Surely a Solution) programme has drawn the attention of the World Intellectual Property Organization (WIPO).

This came to light when he attended the WIPO agenda in Geneva, Switzerland, which is still ongoing, as WIPO Director General Daren Tang brought up the programme.

“Apparently, he has been following it closely,” Supratman said while participating online in the Pasti Ada Solusi programme in Jakarta on Friday.

Supratman assured that all complaints submitted through the Pasti Ada Solusi programme would be resolved on the spot.

However, if a complaint requires verification or more time, he said, it would still be resolved within the shortest possible deadline.

Regarding complaints that take time to resolve, he hoped all his staff would still provide members of the public who lodge complaints with a definite written answer on the completion timeline.

“That way, this programme is not merely about the Ministry of Law wanting to listen, but ensuring that all Indonesian people genuinely obtain certainty over the matters they expect the ministry to resolve in line with its duties and functions,” he said.

Nevertheless, the Minister stressed that public complaints would only be resolved in accordance with the core duties and functions of the Ministry of Law, while complaints unrelated to the ministry would merely be facilitated and forwarded to the relevant ministries or agencies.

He explained that President Prabowo wants a government bureaucracy that serves the public and provides certainty.

He therefore expressed gratitude to all members of the public for their support and commitment to the Ministry of Law in delivering services.

The Pasti Ada Solusi programme is an open dialogue space initiated by the Ministry of Law as a forum for the public to convey grievances, aspirations and complaints about public services in a transparent manner.

Guided directly by the Minister of Law, the programme allows the public to monitor the follow-up on their reports directly so as to obtain definite resolutions.