Minister of PANRB Appreciates TASPEN's Commitment to Strengthening Public Services

PT TASPEN (Persero) continues to strengthen its commitment to supporting public service transformation. This is realised through the expansion of TASPEN service access in 134 Public Service Malls (MPP) spread across hundreds of regencies and cities throughout Indonesia, as well as service integration on the National MPP Digital platform. Thanks to these efforts, TASPEN has successfully delivered services that are increasingly accessible, fast, and integrated for Civil Servants (ASN), pensioners, and heirs across Indonesia. TASPEN’s presence in MPPs expands participants’ access to various services, ranging from information and consultation services, claim submissions, membership and pension administration services, to other supporting services that can be accessed more easily through a single integrated service point. This effort received appreciation from the Minister of State Apparatus Empowerment and Bureaucratic Reform (PANRB), Rini Widyantini, who assessed that TASPEN’s presence in Public Service Malls makes a real contribution to strengthening the quality of active public services oriented towards community needs. ‘Ensure that the presence of MPP plays a role in providing real benefits to the community. Not only as a place for consultation, but it must become an active and consistent service channel. Some time ago I visited the MPP in DKI Jakarta. I really appreciate that TASPEN actively came and joined in discussions with pensioners who were having difficulty accessing services,’ said Rini in her statement, Thursday (25/6/2026). The appreciation reflects the importance of cross-agency collaboration in delivering public services that are closer to the community. As part of the MPP ecosystem, TASPEN provides various services that can be accessed in a one-stop service connected to various government agencies. TASPEN Corporate Secretary, Henra, stated that as the manager of the social security programme for ASN and State Officials, TASPEN views the Public Service Mall as a service node that brings together various community needs in one integrated service ecosystem. ‘Through the presence of TASPEN services in MPPs and the National MPP Digital application, participants can now access services more easily without needing to visit a specific branch office. TASPEN wants to ensure that fast services can be reached by participants wherever they are,’ he said in his statement, Thursday (25/6/2026). Furthermore, Henra explained that strengthening services through MPPs and the National MPP Digital application is in line with TASPEN’s service transformation as a Center of Excellence, focusing on improving participant experience through the use of technology, cross-agency collaboration, and expanding service access to reach all levels of participants. This step is part of TASPEN’s commitment to supporting national public service transformation and contributing to the achievement of President Prabowo Subianto’s Asta Cita, particularly in realising effective, responsive, and community-oriented governance.