Microsoft Services Gradually Recover After Outage
Jakarta (ANTARA) – Microsoft said its services were gradually recovering after an issue with Microsoft 365 on Thursday (12 November) afternoon US time disrupted services including Outlook, Teams and Copilot 365, and affected business and organisational activities around the world.
After working to restore its services, Microsoft said at around 10pm US Eastern Time on Thursday (12 November), or 10am WIB on Friday (13 November), that its efforts to fix the services had not yet produced the expected results.
According to an Engadget report on Friday (13 November), the company said it had recorded “positive results in service stability and increased capacity as a result of the latest traffic optimisation measures we have taken” at 2.45am the following morning, or 2.45pm WIB.
At around 8.30am US Eastern Time, or 8.30pm WIB, the company reported continued progress in restoring services across the affected regions.
At that point, the company noted broader service recovery in North America, steady recovery progress across most of Europe, and positive signs of recovery in the Asia-Pacific region.
“We are seeing encouraging recovery progress, with service availability and email delivery performance improving across most of the affected infrastructure,” Microsoft said in an update at 10.39am US time.
The company also said: “We understand that customers rely on our services to complete important work every day, and we regret the impact this outage has had on those who depend on us.”
The technology company later apologised for the disruption experienced by users and businesses.
The company said the “incident was triggered by an issue during a network capacity upgrade following recent network changes”, and that the root cause had been addressed.
The company said service restoration was being carried out in stages. Strong demand for its services meant it needed to ensure that systems remained stable at each stage of recovery.
“Although this takes longer, this approach helps ensure a stable recovery,” Microsoft said, promising to publish a post-incident report after its review was complete.
The Microsoft outage had a broad impact worldwide, affecting emergency services, government agencies, court systems, schools and various other organisations.