Meutya: Data quality and public literacy are foundations for digitalising social aid
Jakarta (ANTARA) - Minister of Communication and Digital Affairs Meutya Hafid has stated that the success of digitalising social assistance is determined not only by technological readiness but also by data quality, good governance, and public digital literacy as its foundation.
She emphasised that collaboration between central and regional governments is essential to ensure digital social aid distribution is accurate, secure, and well targeted.
“Technology and the Government Service Interconnection System (SPLP) alone are not enough. Clarity of roles, legal basis, business processes, and cross-agency coordination, including with regional governments, will be crucial,” Meutya said in a statement confirmed in Jakarta on Wednesday.
She made the remarks during a Coordination and Monitoring Meeting on the Expansion of the Digitalisation of Social Assistance Piloting in 43 districts and cities at the Ministry of Home Affairs office in Central Jakarta on Tuesday (30/6).
The SPLP is currently being used for cross-agency data exchange involving eight institutions in the social assistance digitalisation pilot. However, Meutya argued that the success of digital transformation cannot rely solely on technological infrastructure.
Regional governments play a vital role in ensuring data standards and quality so that data exchange runs accurately and supports the realisation of One Data Indonesia.
“Data standards and quality also depend on each institution or regional government. So, I ask all of you, especially regional heads, to please improve your data standards and quality,” she said.
Discussing digital infrastructure readiness for the social assistance digitalisation programme, the Minister confirmed that the SPLP is ready to operate. During the period of 1 to 22 June 2026, the system processed approximately 162,000 transactions with a 100 per cent service success rate. The infrastructure also remained stable when handling a surge of more than 50,000 transactions in a single hour.
Nevertheless, Meutya cautioned that the resilience of digital systems must be matched by increased public awareness of digital security.
She urged all regional governments to help educate the public to only access government services through official .go.id channels, to be more vigilant against various fraud schemes, to reject any form of illegal levy in the name of social assistance, and to always verify any information received.
“The resilience of the technological infrastructure we build at the centre will never be sufficient without a strong defence on the public’s side,” Meutya stressed.
The Minister expressed hope that synergy between the central government, regional governments, and the public can serve as the foundation for social assistance digitalisation that is more accountable, secure, and optimally beneficial for the community.