Mekari Desty Launches to Integrate Digital Retail Operations
Leading Indonesian Software-as-a-Service (SaaS) company Mekari has officially launched Mekari Desty. The platform, Indonesia’s first integrated omnichannel commerce solution, connects front-end sales operations and back-office management within a single unified ecosystem.
The solution is designed to address the operational challenges faced by multi-channel retailers and digital MSMEs, such as stock discrepancies, missed orders and complicated financial reconciliation.
These operational challenges align with findings from the National Research and Innovation Agency (BRIN). Weak technology adoption and the complexity of data integration often trigger a “growth trap” for MSMEs, where a surge in revenue is instead followed by a heavy burden of manual operational work.
Mekari CEO Suwandi Soh said the integration represents the realisation of the company’s long-term vision.
“Until now, many businesses in Indonesia have succeeded in building strong brands across their sales channels, but unsynchronised back-office operations have become the ceiling on their growth. The presence of Mekari Desty within our ecosystem is the answer to that gap. We are not only helping businesses sell more, but we are helping them grow on a solid foundation with reliable data for every strategic decision,” said Suwandi.
Through a single dashboard, the platform connects various marketplaces (Shopee, Tokopedia, Lazada, Blibli), social commerce channels (TikTok Shop, WhatsApp) and standalone websites (Shopify, WooCommerce, Plugo). Every order is synchronised in real time with stock, delivery status and financial bookkeeping.
This convenience has been directly experienced by Bambang, owner of the brand Moxie Inconspiracy.
“The presence of this platform has greatly helped us, especially in synchronising stock across all marketplaces. Since using Desty Omni, we no longer worry about the risk of running out of products or unrecorded stock, making inventory management safer and more efficient,” said Bambang.
The platform applies a pay-as-you-grow business model, so operational costs adjust to transaction volume without imposing fixed costs.
To support strategic decision-making, the system is strengthened by Mekari Airene. This AI-based analytics feature processes front-end sales data and links it to financial reports. The AI proactively provides business recommendations, such as suggesting stock replenishment during a sales surge based on cash flow projections.
The SaaS ecosystem is now trusted by more than 55,000 business customers, with data security standards certified under ISO 27001.