Marketplaces Must Notify Service Fee Increases 90 Days in Advance

Marketplaces are now required to notify micro and small enterprises (UMK) of planned changes to service fees at least 90 calendar days before the policy takes effect, as stipulated in Minister of UMKM Regulation Number 3 of 2026. The regulation, concerning the Protection and Enhancement of UMK Competitiveness in Trade Through Electronic Systems (PMSE), was enacted on 17 June 2026.

Deputy for Small Business at the Ministry of UMKM, Temmy Satya Permana, stated on Monday that service fees currently charged by marketplaces to business operators range from 10 to 18 per cent. Service fees refer to administrative fees, commission fees, or other application service charges imposed on business operators for the use of the PMSE platform’s application, system, or basic services for each transaction.

According to Temmy, the provisions in the ministerial regulation are expected to provide protection while enhancing the competitiveness of UMKs within the digital trade ecosystem. Under the regulation, changes to the type or amount of digital business partnership fees before the end of the agreement period can only be made based on an agreement between the electronic system trade operator (PPMSE) and the UMK.

In addition to mandating the 90-day prior notification, the rule also provides room for UMKs to file objections to the planned fee changes. If an objection arises, the UMK may request negotiation facilitation from the Minister of UMKM through the SAPA UMKM service. This facilitation is conducted to reach an agreement between the UMK and the PPMSE regarding partnership fees. The negotiation result must then be included in the agreement and is binding on both parties.

The regulation also stipulates that partnerships between UMKs and marketplaces must be formalised in a written agreement based on the principles of equality, transparency, fairness, and sustainability. In the agreement, the marketplace must specify the type and amount of fees charged to the UMK, including the calculation mechanism, payment procedures, and the rights and obligations of the parties. Marketplaces are prohibited from making deductions or additional charges that have not been previously agreed upon. The types of fees that may be imposed include registration fees, service fees, and fees for promotions, advertising, or additional services chosen by the business operator. The government hopes this arrangement will create a more balanced partnership between UMKs and marketplaces and strengthen the sustainability of micro and small enterprises amid the development of national digital trade.