Mandiri Taspen Opens Three Complaint Posts for Fraud Victims in Banyumas

PT Bank Mandiri Taspen has opened three complaint posts to assist customers who fell victim to an alleged investment fraud perpetrated by a former employee with the initials N alias D (36) in Banyumas Regency, Central Java. The three posts are located at the Bank Mandiri Taspen Purwokerto Branch Office, the Financial Services Authority (OJK) Office, and the Banyumas City Police (Polresta) Headquarters. The company is also actively engaging with victims to provide assistance and services to affected customers. Customers were invited for dialogue and received directly by Bank Mandiri Taspen’s management, from Purwokerto Branch Manager Puguh Setiaris Wicaksono to Taskforce Division Head Muhammad Ikhsan. “We are opening communication channels with the victims while providing education to prevent similar incidents from recurring. Customer protection is our primary commitment,” said Mandiri Taspen Distribution Head 5 (Central Java-Yogyakarta) I Putu Agus Sinom Artawan. In addition to receiving input from victims, Bank Mandiri Taspen also provided various support services, such as free health checks and communal meals. On that occasion, participants together with the Mantap Indonesia Community also distributed the Jumat Berkah programme to the surrounding community. “This activity is part of the company’s efforts to strengthen relationships with customers while building collective awareness about the dangers of illegal investments that often target the public,” Sinom added. He said the customers subsequently participated in a financial literacy session delivered by Bank Mandiri Taspen’s Department Head of Operation Customer Experience, Andi Prasetyo Nugroho. The session explained proper credit mechanisms, characteristics of legal investments, and various common modus operandi used by fraudulent investment operators. Following the discussion and education, the customers and Bank Mandiri Taspen agreed to jointly combat fraudulent investment practices. They also encouraged families to be more proactive in protecting parents and other family members from various forms of investment scams. Sinom stated that family involvement is a crucial factor in preventing people from becoming victims of illegal investments, especially the elderly who are often targeted by perpetrators. “We urge all families to remind each other and verify before deciding to invest. Do not be easily tempted by unreasonably high returns,” he said. He added that Bank Mandiri Taspen plans to expand its education and customer protection programme through financial literacy activities across nine distribution areas under the company’s coordination. Through this programme, Sinom hopes the public will better understand the importance of sound financial management and be able to recognise and avoid harmful illegal investment offers. Sinom affirmed that Bank Mandiri Taspen will cooperate in supporting the investigation process and provide assistance to affected customers. Banyumas Police have named N alias D as a suspect and detained him since 7 June 2026. The suspect is charged under Article 492 or Article 486 in conjunction with Article 127 of Law Number 1 of 2023 concerning the Criminal Code, which carries a maximum penalty of four years’ imprisonment. Head of the Criminal Investigation Unit of Banyumas Police, Police Assistant Commissioner Ardi Kurniawan, on Wednesday (24/6), revealed that total losses in this case are estimated to reach Rp25 billion, with more than 100 victims. “To date, 25 victims have reported, with total losses of approximately Rp5 billion,” Ardi said. The police have urged other customers who believe they are victims to report immediately to support the investigation. Furthermore, investigators will develop the case towards suspected money laundering offences to trace the flow of funds and the possibility of new suspects.