Malaysia Airlines, No thank you!

Malaysia Airlines, No thank you!

Six months ago I purchased tickets for my wife and myself,
Denpasar-Vienna-Denpasar from Malaysia Airlines (MH). We also
enrolled in their "Enrich" (MH064601165, MH064601180), to earn
promised mileage points.

Till today -- after having sent 37 (!) e-mails, 6 faxes to
Kuala Lumpur and Denpasar (most of them never were answered by
MH) and several international phone calls (at my expense) -- we
neither received our permanent Enrich-Member-Card from Malaysia
Airlines nor can we access our accounts on MH's Website.

We feel quite fooled and even cheated by Malaysia Airlines
Customer Service. Malaysia Airlines obviously lures people to fly
with them, promising to credit mileage points, but then they do
not keep their promise.

The conclusion: We will move to an airline that offers better
service and keeps their members satisfied.

MICHAEL BEER
Amlapura, Bali