Makassar City Government Ready for Inter-Regional Collaboration to Strengthen Digital Services
The Head of the Makassar City Communication and Informatics Office, Muhammad Roem, stated that the Makassar City Government is ready to collaborate with other regions to strengthen digital-based public services.
Currently, the Makassar City Government is developing the LONTARA+ innovation (Integrated Online Service for Makassar Citizens), a digital platform that integrates community complaint services with all regional apparatus organisations (OPD), ensuring every report can be followed up quickly, accurately, and measurably.
“We, the City of Makassar, are ready to share our experience so that this innovation can also provide benefits to other regions,” said Roem via a press release in Makassar on Friday.
This was emphasised by Roem after serving as a speaker at the Communication and Digitalisation Forum (Komdigi), which is part of the XVIII National Working Meeting (Rakernas) of the Association of All Indonesian City Governments (APEKSI) in Medan.
Several city governments have expressed interest in visiting Makassar to study the implementation of LONTARA+ directly as a best practice for digital-based public services.
He noted that many participants inquired about the coordination patterns between regional agencies, the mechanism for following up on complaints, and how regional leadership commitment is built to ensure all departments share the same spirit in executing digital transformation.
He welcomed this enthusiasm, noting that inter-regional collaboration through APEKSI can further strengthen the digital transformation of public services in Indonesia.
According to him, the presence of LONTAR+ is a vital part of the digital transformation process, which aims to bring government services closer to the community through the use of technology.
“With this platform, the government’s presence in public services becomes even closer to the people. Citizens gain ease in accessing various public services through just one application,” he explained.
He stated that the success of the LONTARA+ implementation is determined not only by technological sophistication but also by the commitment of all regional agencies to provide responsive services to the community.
“The success of this programme is inseparable from the leadership of the Mayor, who has a strong commitment to driving digital transformation within the Makassar City Government environment,” said Roem.
He added that the LONTARA+ application also provides convenience for the public as it can be accessed for free 24 hours a day.
Through the integrated system, every community report can be monitored throughout its resolution process, making the service more transparent and accountable.