LRT Jabodebek Enhances Digital Information and Complaint Services with Interactive Screens
KAI is introducing digital-based services through the implementation of Interactive Screens at seven Jabodebek LRT stations. This facility is part of strengthening the technology-based service system, which also provides easier access for Jabodebek LRT users.
The Interactive Screen provides three main features, namely customer satisfaction surveys using a star or emoticon rating method, an interactive map that can help customers find the location of facilities and travel routes, and a digital complaint service that is integrated in real-time.
The Manager of Public Relations for Jabodebek LRT, Radhitya Mardika, said that the Interactive Screen is part of a technology-based service transformation that is oriented towards customer needs. He added that the digitalisation of services is a strategic step to improve operational quality as well as the customer experience.
“Digital transformation is not just about providing devices, but about building an integrated and data-driven system. With the Interactive Screen, KAI can monitor service assessments directly, receive complaints in real-time, and ensure more structured follow-up. This is part of the commitment to providing modern, transparent, and responsive public transportation services,” he said in a press release received on Thursday (26/2).
The system, he continued, not only displays the layout of facilities within the station, but also presents a map of the area outside the station, including road access and connectivity with other modes of transportation. Thus, customers can obtain more comprehensive travel information on one screen.
For the complaint service, every report submitted through the system will be recorded and Jabodebek LRT users will receive a report number as a reference for follow-up. To ensure optimal implementation, front-line staff have received special training to be able to educate users and support the transition to digital-based services.
This transformation reaffirms KAI’s commitment to strengthening technology-based corporate governance while providing modern, adaptive, and responsive public transportation services to the needs of urban communities.
“In the future, the integration of service data will continue to be developed to support an increasingly efficient and technology-based public transportation system,” concluded Radhitya. (E-4)
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