Long Queues at Gambir Station, Passengers in Dilemma: Cancel or Wait Amid Bekasi Tragedy

The atmosphere at Gambir Station in Central Jakarta on Tuesday (28/4/2026) was filled with long queues of passengers affected by delays in train departures resulting from an accident in East Bekasi. According to Kompas TV, since Tuesday morning, prospective passengers have been crowding the ticket area up to the platforms. In the scene observed at the location, lines of passengers neatly snaked in front of the service counters. Some carried suitcases and backpacks, their faces showing confusion and fatigue. Announcements of delays echoed repeatedly through the loudspeakers, adding to the anxiety of passengers awaiting certainty on departure schedules. Some passengers eventually chose to cancel their journeys and request refunds. “I’m from Kemayoran, going to work. My destination is from Gambir to Indramayu. But now I’ve been waiting around 45 minutes. There’s still no certainty on how long the delay will be,” said Vivi, a prospective passenger at the scene. However, not all passengers took the same step. Some remained steadfast in waiting despite facing hours-long postponements. Leni, for instance, admitted to continuing to wait because her entire travel itinerary was already arranged. “Personally, I have no intention of cancelling up to now. I’m still loyally waiting. Because everything is already booked, it’s not possible for us to cancel,” said Leni. Sin Sin, travelling with a group to Central Java, expressed something similar. “Actually, from the booking perspective, it’s already certain, right? Hotel for three days two nights. For tourist spots, it can be impromptu. Because we don’t have many people, at most 14,” said Sin Sin. “As for the losses, well, we have to accept it, but we’re also sympathetic to our brothers and sisters; it’s a calamity. We accept it as it is,” she added.