Lippo Bank service

Lippo Bank service

On Nov. 11, 1995 my mother withdrew money through the ATM at the Sunter Agung Podomoro branch of the Lippo bank in North Jakarta. The machine announced that the allowable withdrawal was limited to Rp 200,000. As my mother needed Rp 400,000, she went through the procedure twice. Her first withdrawal was okay, but the second withdrawal did not succeed, leaving her with only Rp 200,000.

Then, on Dec. 7, 1995, when my mother received her bank statement, she was surprised to see that Rp 400,000 had been deducted to the previous amount. She reported the error to the bank on Dec. 11, 1995. The bank told her to wait until she received the next current account in two weeks because the case had to be reported to the central office.

The next current account came on Jan. 12, 1996, still showing no correction of the ATM fault. My mother then went to the central Lippo bank to report the matter. They admitted that an error had occurred with the machine. On Jan. 17, 1996, Yosita of the ATM department told my mother that she would be informed by phone when the mistake had been corrected.

However, by Jan.22, 1996, the bank had not corrected the error. My mother is very disappointed with the way Lippo Bank deals with its customers.

BAYU

Jakarta