Lion Air lucky draw lamentation
Lion Air lucky draw lamentation
Recently I had a very upsetting experience in dealing with the
Lion Air marketing system. It is the second time I tried to enter
my parents into a lucky draw contest, which Lion claims they are
doing every week and once a month.
In the instructions, it says that I have to send an SMS to
3477 and they will send me a reply, in which will contain a PIN
number and a thank-you note. I followed exactly what the
instructions said, but did not get any reply from them.
Out of curiosity, I decided to go their website to send a
complaint/question regarding this issue. As one would expect, the
"contact us" site is not working properly. The page merely
refreshed when I clicked the submit button. I clicked once again
and it showed an error message. Thus, I decided to call them
directly.
I called and asked them why I was unable to obtain any reply
from Lion Air. The representative said that the system was down,
which was the main cause for not being able to obtain any
replies. I wonder if there really is something wrong with the
system or something wrong with the "System?" I asked her whether
the system was down a month ago for a short duration or had it
been down the whole month, from the first time I sent the SMS to
enter the lucky draw.
She answered by telling me that there was another person, who
had experienced the same problem before, sent it again, and got
an SMS reply. I am more than convinced that it was just a made-up
story because it has happened to me twice.
As she claimed that the system was down, I asked her to let me
know, when I should send the SMS again because sending the SMS is
not free like it is in the United States? It is not a matter of
being cheap, but it is a matter of unreliability and being
deceived. Since she could not give meaningful answers to my
question; instead, she asked me for the names that I had sent in
for the lucky draw and claimed that she would give me a call. I
asked her when I should expect the call, and she changed the
topic, again.
On Tuesday, July 19, I again sent another SMS and still got no
reply. I wonder if they are that dreadful in fixing the system or
they are just big fat liars.
GITA AYU
Atlanta, U.S.