Kudos to Merpati

Kudos to Merpati

I would like to acknowledge the good service of Merpati
Airlines in Bandar Lampung.

This service was extended to my guest when we were traveling
from Lampung to Jakarta on flight number 205 on March 26, which
was scheduled to leave at 5 p.m.

We were informed via cellular phone of a delay of three hours,
which meant that my guest would miss his Denpasar connection on
Lion Air in Jakarta, which was leaving at 8:15 p.m. that same
night.

We conveyed this to the staff of Merpati Airlines at the
Bandar Lampung airport. A young lady in the Merpati airport
office set about seeing how she could help us. She tried all
possibilities and finally told us that she needed to wait for her
manager, who would come at 6 p.m., before she could take further
action.

Eventually, a fresh ticket to Denpasar for early in the
morning the next day on a Merpati flight was issued and given to
my guest at no cost, even though the Lion Air ticket was non-
refundable/transferable.

We appreciate the Merpati Airlines manager's courtesy and the
young woman's perseverance in helping my guest; her efforts are
certainly to be commended.

VATSALA S.
Jakarta