KuCoin Secures ISO 22301:2019 Certification, Strengthening Operational Resilience
Amid the rapid development of digital assets in the global financial system, the ability to maintain service continuity has become a crucial factor in building user trust. The digital asset market, which operates 24 hours a day, demands that platforms not only protect user assets but also ensure services remain available and reliable during disruptions.
Addressing this challenge, KuCoin, one of the world’s leading cryptocurrency exchanges, has successfully obtained the ISO 22301:2019 Business Continuity Management Systems (BCMS) certification, the international standard for business continuity management systems. This certification marks a significant development in the company’s efforts to strengthen operational resilience, maintain service continuity, and enhance global user trust in digital asset services.
The ISO 22301 standard helps a company identify operational risks, develop business continuity plans, and ensure critical services can be promptly restored when disruptions occur. This standard focuses not only on incident prevention but also emphasises the importance of preparedness, operational resilience, and continuous improvement to keep operations running amid various risks, ranging from cyber-attacks and infrastructure disruptions to third-party service outages.
For the digital asset industry, business continuity is a non-negotiable necessity. Unlike conventional financial markets with trading hours, the cryptocurrency market operates non-stop, requiring platforms to maintain trading, payment, and digital asset management services across different parts of the world. Simultaneously, operational risks are becoming increasingly complex, including cloud computing service disruptions, node failures, dependency on third-party service providers, and cross-border operational challenges.
In various countries, operational resilience is also increasingly becoming a primary focus for financial sector regulators. Regulations such as the Markets in Crypto-Assets Regulation (MiCA) and the Digital Operational Resilience Act (DORA) in the European Union, as well as guidelines from the Monetary Authority of Singapore (MAS) and the Hong Kong Monetary Authority (HKMA), are placing greater emphasis on the importance of business continuity as the foundation of trustworthy financial services. The successful attainment of ISO 22301 certification reflects KuCoin’s commitment to implementing internationally recognised best practices while continuously strengthening operational resilience across its global network.
‘User trust is built not only through security systems but also through service consistency and operational reliability,’ said BC Wong, CEO of KuCoin. ‘As the digital asset industry progresses, operational resilience has become just as important as security. The ISO 22301 certification is a significant achievement that strengthens our readiness to face various unexpected situations, accelerates service recovery processes, and ensures users continue to receive reliable digital asset services wherever they are. Adhering to the philosophy of ’Trust First. Trade Next.’, we will continue to invest in infrastructure development that supports long-term trust.’
The certification further strengthens KuCoin’s Trust Framework, which rests on three main pillars: ISO/IEC 27001:2022 for Information Security Management Systems, SOC 2 Type II for Operational Reliability, and ISO 22301:2019 for Business Continuity Management Systems. Through these three international standards, KuCoin continues to strengthen information protection, enhance service reliability, and reinforce operational resilience at a global level. These efforts are part of strengthening corporate governance to build a digital asset infrastructure that is always ready to operate and capable of delivering secure, reliable, and continuous services for users worldwide.